ASSIGNMENT 15. QUALITY MANAGEMENT

                                                    Task 1 Quality Management. 

1.    What is Quality Management?

Is the act of overseeing all activities and tasks that must be accomplished to maintain a desired level of excellence.

It is also referred to as Total Quality Management (TQM) that at its core it’s a business philosophy that champions the idea that the long-term success of a company comes from customer satisfaction and loyalty.

2.    What is the objective of Quality Management?

Ensuring that all the organization’s stakeholders work together in the determination of a quality policy, the creation and implementation of quality planning and assurance, and quality control and quality improvement. All that with the purpose of upgrading a company’s processes, products, services, and culture to achieve the long-term success that stems from customer satisfaction.

 

3.    Which are the key components of Quality management? Describe in detail each one.

• ·         Quality Control: the process of inspecting and examining products to guarantee that they meet the required quality standards.

  Inspecting the line of production in order to  spot and identify defective outputs (the products) that do not meet the required standards before they reach the customers through sampling and checking methods.

It usually needs sampling, which is a process used to make statistical analysis where a predetermined number of observations are taken from a larger population and can be very costly.

• ·         Quality Assurence: is the processes of determining whether the production quality meets specified requirements of the customers. The aim is to design a way a product is produced in such manner that the chances outputs come out defective are minimized.

It’s achieved by improving the production process because quality must be built into the product itself

 

4.    Describe what Quality Management involves. (process)

• Implementing Quality Planning: The process of quality planning can be driven by: customer requirements, applicable standards and regulations, business goals, manufacturing method, employee key responsibility área, etc.
• Performing Quality Assurance: ISO 9000 defines as it "part of quality management focused on providing confidence that quality requirements will be fulfilled."
• Undertaking Quality Control: the process by which entities review the quality of all factors involved in production
• Initiating Quality Improvement: an ongoing effort to improve products, services, or processes.

5.    What does “Quality Improvement Methods” refer to? Explain in detail.

The changes that need to be executed so to improve the overall quality, they comprise three components: product improvement, process improvement, and people-based improvement. There are numerous methods of quality management and techniques that can be utilized such as Kaizen for example.

 

6.    What are the Quality Management principle that the International Standard for Quality Management adopt? Write a description of each.

The International Standard for Quality management (ISO 9001:2015) is defined as the international standard that specifies requirements for a quality management system that organizations use to demonstrate the ability to consistently provide products and services that meet customer and regulatory requirements.

The principles are:

1.    1. Customer focus: The top priority of any business should always be to satisfy the customer.
2.    Leadership: A company is only as good as the vision and competence of its manager. And good leadership ensures the well-being of the company, its customers, and workers.
3.    Staff motivation: if staff are not involved and interested in the company, it is difficult for it to be sustainable, so employees must be incentivized and motivated
4.    Process management: A desired result is achieved more efficiently when the activities and related resources are managed as a process.
5.    Objectivity in decisions: Decisions are based on the analysis of data and information
6.    Continuous improvement with ISO 9001 certification: Continuous improvement of the general performance of companies should be a permanent objective.
7.    Alliance with suppliers: Companies with ISO 9001 certification must maintain a mutually beneficial relationship with suppliers

 

7.    What are the benefits of Quality Management?

• ·         Sub-standard output, products that don't meet the quality expectations, can be identified before they reach the customers.
• ·         Reduces disruption to production
• ·         Enacts a consistent standard to qualify, and that is a concise set of prioritized statements that measure the condition of a product
• ·         Customer satisfaction
• ·         Customers continue to purchase form our business
• ·         Customer recommendations and
• ·         Higher customer loyalty
• ·         Lower marketing costs due to good references.
• ·         Quality can make a business stand out from the competition
• ·         Markets are highly competitive and customers know and demand more than ever so it's important as business's to establish a high quality brand reputation

 

References:

• ·         WHAT IS ISO 9001:2015 – QUALITY MANAGEMENT SYSTEMS? https://asq.org/quality-resources/iso-9001
• ·         Barone, A. (july 28, 2020). Investopedia. Quality Management. https://www.investopedia.com/terms/q/quality-management.asp
• ·         CFI. Quality Management. https://corporatefinanceinstitute.com/resources/knowledge/strategy/quality-management/
• ·         SciLife. Quality Management Process. https://www.scilife.io/glossary/quality-management-process
• ·         ASQ. WHAT IS A QUALITY MANAGEMENT SYSTEM (QMS)? https://asq.org/quality-resources/quality-management-system