ASSIGNMENT 20. Business communication & technology

Ekateryna Calderón Hernández                                                                                        NUA: 391880

INFORMATION TECHNOLOGY & COMMUNICATION

 

What is Managing information withing and outside the organization?

Businesses face many challenges in handling new technologies, managing their information for better productivity and communications with the media.

Managing information outside the organization means how to deal with the news media, how to create tools for managing corporate news and how to control public company crisis.

 

What is the importance of it?

The role of new technology in bussines communications is very vast because they help and support the businessmen to save time, money and spade work while having better acces to information and enhacing communication, and it cuts down costs because it’s really practical.

 

What are the new technologies that companies have to manage for communications purposes?

New technologies such as email, voice mail, internet, groupware, CD-ROM, databases, teleconferences, faxed and telexes help managing information inside and outside of an organization.

 

Describe the role of technological discoveries throughout history.

In the 19th century the telegraph and telephone marked the beginning of the rapid growth of IT

In 1960s companies became attracted to computer technology to handle data processing, computers used by this companies were huge mainframes and programming had to be done from scratch because there was no package software and computer programmers were often people with no expertise.

By 1970s more people had computer terminals and some softwares were developed, however computers were expensive.

In the 1980s the transformation of telecommunications occurred with the development of fiber optics, local area networks, and satellite technology facilitated the growth of IT. Organizations now had laptop computers, desktop publishing capabilities, electronic spreadsheets and word processing programs to gather, store and communicate information.

 

What is the importance of technologies in the globalized business world?

They improve communication and drive growth and improve operations because they help everyone to be efficient

 

Describe the use of the technologies in the communication field.

• Internet: Is la large group of computer networks and connects individuals and information throughout the world.
• Databases: libraries and catalogs where you can search for anything specific.
• Online information services: serves two basic purposes, communicating and obtaining information
• Commercial online information services: private information services are another means for accessing business info and general news, stocks, financial markets, travel, publications, etc.
• Graphic design softwares: visual communication with images and colors
• Email: it's for messages that need to be sent really fast and can distribute memos, reports or documents and it's relatively inexpensive.
• Fax machine: reads and transmits documents (text or pictures) to another fax machine and prints said document.
• Telecommuting: allows individuals to work form their homes.
• Cellular phones: cellular radios that transmit messages over airways
• Electronic meetings: teleconferences and videoconferences allow several people at different locations to communicate electronically.

 

 

What are the Do’s and Don’ts of Electronic Communication?

• Send messages that are related to business matters
• Don't send junk mail
• Be prudent when responding to emails and read carefully before sending
• Avoid sending sensitive information

 

How have the Information & communication technologies changed the structure of business organizations?

• Thanks to telecommuting and videoconferences it's no necessary for co-workers to be in the same location
• Technology can boost profits because it costs less for people to produce and distribute messages and making a company more competitive
• But those that don't have emails or faxes tend to be left out of the communication flow
• They can increase the pressure to perform

 

What are the legal and Ethical implications of the use of technologies? Explain the in detail.

It's our responsibility to ensure that the information we handle is used to enhance the dignity of mankind because technology threatens our privacy like when bosses micromanage their employees or when they read personal emails.

That's why the FIP (Fair Information Principles) are core values that practice the protection of privacy and in the workplace individuals have rights of access, inspection, review and amendment.

For example there must not be use of personal information other than which it was gathered and consented and managers of systems can be held accountable and liable if any damage is done because many forms claim they have the right to monitor their employees but the Electronic communications Privacy Act (ECPA) favors employees.